Shipping Policy

We are committed to delivering your order accurately, in good condition, and on time. To ensure reliable service, we partner exclusively with reputed national courier companies.

Shipping Charges

• Orders above ₹990: Free shipping
• Orders below ₹990: Nominal delivery charge of ₹99

Order Processing & Delivery Timelines

• Dispatch Time: Orders are processed and dispatched within 2-3 working days.
• Delivery Time:
• Major cities: Estimated delivery within 4-5 working days after dispatch.
• Other locations: Estimated delivery within 7-8 working days, depending on the PIN code.
• Order Tracking: You can track your order online once it has been dispatched.

Shipping & Packaging Guidelines

• We strive to ship all items in a single order together. However, in cases of unavailability, we will notify you via email or call.
• If you receive a package that appears tampered with or damaged, you may refuse delivery and contact us at:
• Phone: +91-8108330031
• Email: customercare@hektor.in
• Kindly mention your order number, and we will arrange a replacement at the earliest.
• All shipments, including gifts, will include an invoice with product pricing, in compliance with Indian Tax Regulations.

Shipping and Delivery