Privacy Policy

Commitment to Privacy

HEKTOR is committed to safeguarding the privacy of all Internet users.

Information Collection

We collect information to enhance your experience on our website. This allows us to:

  • Make navigation more convenient by avoiding repeated data entry.

  • Help you locate products and services efficiently.

  • Create personalized content for you.

  • Notify you about new products and offers.

Registration and Ordering

To use certain features or place orders, you may need to register by providing details such as your name, size, shipping and billing addresses, phone number, and email.

My Profile, Contests & Promotions

You may choose to share additional personal details like birthdays or preferences to enhance your experience. Participation in contests and promotions is voluntary.

Email Addresses

You can enter your email to:

  • Register for promotions.

  • Receive updates on offers and new products.

  • Subscribe to our newsletter.

  • Participate in contests (completely voluntary). We use this data to communicate contest results and award prizes. Winners' names and cities may be published on our website and social media platforms.

Cookies & Tracking Technology

To improve user experience, we use cookies to:

  • Assign a unique ID to your device.

  • Enable product selection and purchases.

  • Analyze browsing patterns for a personalized experience.

Most browsers accept cookies by default, but you can disable them. However, disabling cookies may affect site functionality.

Third-party advertising companies may use cookies and web beacons to measure ad performance. Our Privacy Policy does not cover their practices.

Log Files

We automatically collect data such as:

  • IP address

  • Internet service provider

  • Date/time stamps This information helps with system administration, order verification, and site optimization.

Information Use & Disclosure

Internal Use

We use your personal data to enhance our website and marketing strategies. Your data helps us improve our outreach and services.

Communication with You

Your details allow us to:

  • Process and fulfill orders.

  • Provide order confirmations and updates.

  • Send promotional emails (with an option to unsubscribe anytime).

External Use

We do not sell, rent, or trade your personal information. However, we may share it with:

  • Courier and service providers for delivery purposes.

  • Law enforcement when required by legal orders.

  • Business affiliates in the event of a merger or acquisition.

  • Third parties for statistical insights (without personally identifying you).

Dispute Resolution

To restrict the use of your personal data for marketing, you may:

  • Opt out when filling out forms.

  • Contact us at customercare@hektor.in to withdraw consent.

If an order is charged but not delivered, notify us in writing (email acceptable). If unresolved within 5 business days, follow up via phone at +91-8108330031. Disputes will be resolved within 14 business days.

Product Security

All products are insured against theft and damage during transit. If a package appears tampered with, do not accept it. Contact HEKTOR Customer Care at +91-8108330031, or send us an email with relevant images and details about the same. 

For more details, visit our Privacy Policy page regularly for updates.