Cancellation Policy
At Hektor, we strive to provide the best shopping experience. If you need to cancel an order, please review our policy below.
Order Cancellation
- Orders can be cancelled within 1-12 hours of placing them, provided they have not been processed or shipped.
- Once an order has been shipped, it cannot be cancelled. In such cases, please refer to our Return & Refund Policy.
- To request a cancellation, contact our support team at customercare@hektor.in / +91 8108330031 with your order details.
Refunds for Cancelled Orders
- For Cash on Delivery (COD) orders, refunds are not applicable. For payments made through online payment methods, refunds will be processed to the original payment account within 2-5 business days from the time of order cancellation.
- Processing times may vary depending on your bank or payment provider.
Changes to Orders
- If you need to modify your order (e.g., change shipping details, item quantity), please contact us within 1-12 hours of purchase.
Contact Us
If you have any questions about our cancellation policy, please contact us between 10 AM to 6:30 PM, Monday to Saturday, or email us at customercare@hektor.in .
